Our Privacy Policy
At the Totem Hotel and Suites, Valdez, Alaska, the privacy and confidentiality of user information is important, and we are committed to maintaining it. We may update this policy from time to time, so please check here periodically. In summary, we will not disclose identifiable user information to any third party without consent.
Totem Hotel and Suites is committed to safeguarding your privacy while visiting our website (www.totemhotelandsuites.com). Our goal is to provide you with an internet experience that delivers the information, resources and services that are most relevant to you. To achieve this goal, part of the operation of the website includes the gathering of certain types of information about site users. Because we understand that your privacy is important, we wish to explain the types of information we gather and the way in which it is used.
This Privacy Policy covers two types of information gathered on the www.totemhotelandsuites.com site, personal and aggregated. The term “personal information” refers to data you voluntarily provide in connection with use of the website that identifies you and/or the company on whose behalf you are accessing and using the website. Personal information includes, e.g., data submitted in connection with reserving a room, such as your name, e-mail address, phone number, company affiliation, physical address and/or certain other personal information. The term “aggregated data” refers to general information regarding visitors and users of the website that relates to use of the website, e.g., traffic patterns, number of visits to certain pages, visits from other web sites or to third-party websites linked to the ours, or use of particular services and interest in services, information or features of the website or other parties made available through or found on our website.
Information Collected and Use
We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request about our hotel or participate in one of our promotions. In response, we may ask for information such as your name and postal address. In the event you opt to provide us with this information, we will only use it for the purpose specified by you.
Information collected on the www.totemhotelandsuites.com site may be used to:
- Plan and purchase hotel accommodations
- Enter your email in our promotions
- Send marketing communications or surveys to you
- Respond to your questions or suggestions
- Improve the quality of your visit to our website
All forms will provide an opt-out button to allow you to choose not to participate in Totem Hotel and Suites lists or future online marketing. In deciding whether to join such lists, please note that they are only used for Totem Hotel and Suites purposes or in joint promotions with a trusted partner. We do not sell, rent or share any of your personal information with any other third-party joint promoters, nor use it for unapproved commercial purposes. You can request to be removed from our lists at any time. All emails distributed to our lists will contain easy, online access to unsubscribe.
Permission for Use
The Totem Hotel and Suites may collect and use personal information that you submit on the website in any manner that is consistent with uses stated in this Privacy Policy or disclosed elsewhere on the site at the point you submit such personal information. At the time you submit personal information or make a request, the intended use of the information you submit will be apparent in the context in which you submit it and/ because the website states the intended purpose. By submitting personal information on the website, you are giving your consent and permission for any use that is consistent with uses stated in this Privacy Policy or disclosed elsewhere on the site at the point you submit such personal information, and such consent will be presumed by the hotel, unless you state otherwise at the time you submit the personal information. (Please do not request any such communications on behalf of an individual or company if you are not authorized to make the request.)
Secure Reservations
If you decide to make an online reservation on the www.totemhotelandsuites.com website, you will be linked to the reservation interface and third-party booking engine “roommaster” provided by Valsoft Corporation, a leading online reservation systems vendor. While it appears to be part of our site, the reservation functionality is in fact provided by roommaster and is governed by their privacy practices. We understand that security remains the primary concern of online consumers and have chosen roommaster carefully. Roommaster has implemented comprehensive security programs and encrypts all personal data and other information using TLS 1.2 (Secure Socket Layer) encryption.
Protecting Your Information
We would like our website visitors to feel confident about using the site to plan and purchase their accommodations, so Totem Hotel and Suites is committed to protecting the information we collect. We have implemented a security program to keep information that is stored in our systems protected from unauthorized access.
Our website is hosted in a secure environment with large-scale protection, firewall, and secure data centers. Plus, the site servers/systems provide a layered defense against threats ensuring data encryption and integrity. When you enter personal information during the reservation process, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
Withdrawing Consent to Use
If, after permitting use of your personal information, you later decide that you no longer want Totem Hotel and Suites to contact you or use your personal information in the manner disclosed in this Privacy Policy or at www.totemhotelandsuites.com, simply tell us by sending an e-mail (address below), or by clicking on the “Unsubscribe” button at the bottom of our email communication to you.
Use of Aggregated Data
Totem Hotel and Suites is interested in improving the website and may develop and offer new features and services. We monitor aggregated data regarding use of the website for marketing purposes and to study, improve and promote the use of the site. In connection with such purposes, we may share aggregated data with third parties collectively and in an anonymous way. Disclosure of aggregated data does not reveal personal information about individual website users in any way that identifies who they are or how to contact them.
Exceptions to the Privacy Policy
There are two exceptions to these stated limits on the use of personal information:
Totem Hotel and Suites may monitor and, when we believe in good faith that disclosure is required, disclose information to protect the security, property, assets and/or rights of Totem Hotel and Suites from unauthorized use, or misuse, of the website or anything found on the website.
Totem Hotel and Suites may disclose information when required by law; however, only to the extent necessary and in a manner that seeks to maintain the privacy of the individual.
Use of Cookies
To enable features on the website, Totem Hotel and Suites may assign one or more “cookies” to your internet browser. Cookies, among other things, speed navigation through our website, keep track of information so that you do not have to re-enter it each time you visit our website, and may provide you with customized content. A cookie is an internet mechanism composed of a small text file containing a unique identification number that permits a web server to send small pieces of information (or text) by means of your browser and place them on your computer’s hard drive for storage. This text lets the web server know if you have previously visited the web page. Cookies by themselves cannot be used to find out the identity of any user.
We use cookies to collect and maintain aggregated data (such as the number of visitors) to help us see which areas are most popular with our users and improve and update the content on our site. While in the process of browsing our site, you also provide us with information that doesn’t reveal your personal identity such as the type of room you’re exploring. We use this aggregated data only as explained in this Privacy Policy. We do not connect aggregated data to any name, address, or other identifying information. If you have accepted cookies on the www.totemhotelandsuites.com website, you can modify your preferences by clicking on the yellow circle in the lower left corner of your screen while online on our website.
Children’s Privacy & Parental Consent
Please be aware that Totem Hotel and Suites has not designed the website for (and does not intend for it to be used by) anyone under age 18. Accordingly, the site should not be used by anyone under age 18. Our privacy policy prohibits us from accepting users who are under the age of 18. We specifically request that persons under the age of 18 not use the site or submit or post information to the site. Should Totem Hotel and Suites inadvertently acquire personal information or other data from users under the age of 18, we will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact the user under age 18 used the site and submitted personal information without solicitation by or permission from Totem Hotel and Suites.
Links Provided To Other Sites
Totem Hotel and Suites may provide links to a few other websites that we believe might offer you useful information and services. However, those sites may not follow the same privacy policies as us. Therefore, we are not responsible for the privacy policies or the actions of any third parties, including without limitation, any web site owners whose sites may be reached through our site, nor can we control the activities of those web sites. We urge you to contact the relevant parties controlling these sites or accessing their online policies for the relevant information about their data collection practices before submitting any personal information or other sensitive data.
Your Consent To This Privacy Policy
Use of www.totemhotelandsuites.com signifies your consent, as well as the consent of the company for whom you use the site and whose information you submit (if any), to this online Privacy Policy, including the collection and use of information by Totem Hotel and Suites, as described in this statement, and also signifies agreement to the terms of use for the site. Continued access and use of the site without acceptance of the terms of this Privacy Policy relieves Totem Hotel and Suites from responsibility to the user.
Policy Modifications & Contacting Hotel
Totem Hotel and Suites reserves the right to change this Privacy Policy at any time; notice of changes will be published on this page. Changes will always be prospective, not retroactive. If you have questions about our policies, please contact:
TOTEM HOTEL AND SUITES
144 East Egan Drive
Mail: PO Box 648, Valdez, Alaska 99686
Phone: 907-835-4443
Email: info@toteminn.com